TERMS & CONDITIONS

Last updated: February 2026

1. General

These Terms & Conditions govern your use of the website operated by Ecom Pro Solution Limited, Office Unit B on 9/F, Thomson Commercial Building, 8 Thomson Road, Wan Chai, Hong Kong. Email: ecomprosolution.ltd@gmail.com

By accessing or using our website, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

2. Use of the Website

You agree to use this website for lawful purposes only. You must not use this website in any way that causes or may cause damage to the website or impairs its availability, or in any way that is fraudulent, harmful, or illegal.

You must not attempt to gain unauthorised access to any part of the website, its server, or any database connected to it. We reserve the right to suspend or terminate your access to the website at any time without notice if we believe you have breached these terms.

3. Account Registration

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately at ecomprosolution.ltd@gmail.com if you suspect any unauthorised use of your account.

We reserve the right to close or suspend any account at our discretion.

4. Products & Orders

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion. Product descriptions, images, and prices are provided in good faith but may be subject to change without notice.

By placing an order, you make an offer to purchase the selected products. The contract is formed when we confirm your order by email. We reserve the right to cancel any order and issue a full refund if necessary.

5. Pricing & Payment

All prices are displayed in the applicable currency at the time of purchase. We reserve the right to modify prices at any time. The price charged will be the price confirmed at the time of your order.

Payment must be made in full at the time of purchase using the methods available at checkout. All transactions are processed securely. We do not store your payment details.

6. Shipping & Delivery

Delivery times are estimates only and may vary depending on your location and external factors beyond our control. We are not responsible for delays caused by carriers, customs, or other third parties. Full details are available in our Shipping Policy.

7. Returns & Refunds

Our return and refund conditions are outlined in our Sales & Usage Policy and Refund Policy. By placing an order, you agree to these conditions.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, and product descriptions, is the property of Ecom Pro Solution Limited and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written permission.

9. User-Generated Content

If you submit reviews, comments, or any other content on our website, you grant us a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce that content. You confirm that any content you submit is accurate, does not infringe any third-party rights, and is not offensive or unlawful.

We reserve the right to remove any user-generated content at our discretion.

10. Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those websites. We have no control over their content and accept no responsibility for them or for any loss or damage that may arise from your use of them.

11. Disclaimer of Warranties

This website and its content are provided "as is" and "as available" without any warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

12. Limitation of Liability

To the fullest extent permitted by law, Ecom Pro Solution Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or any products purchased through it. Our total liability in connection with any order shall not exceed the amount paid for that order.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By using our website, you consent to the processing of your personal data as described in our Privacy Policy.

14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page with an updated date. Your continued use of the website after any changes constitutes your acceptance of the new terms.

15. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Hong Kong. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

16. Contact

For any questions regarding these Terms & Conditions, please contact us at:

Ecom Pro Solution Limited Office Unit B on 9/F, Thomson Commercial Building, 8 Thomson Road, Wan Chai, Hong Kong Email: ecomprosolution.ltd@gmail.com