SALES & USAGE POLICY

Last updated: February 2026

1. General Information

This Sales & Usage Policy governs all purchases made on this website, operated by Ecom Pro Solution Limited, Office Unit B on 9/F, Thomson Commercial Building, 8 Thomson Road, Wan Chai, Hong Kong. Email: ecomprosolution.ltd@gmail.com

By placing an order on our website, you agree to the terms outlined in this policy.

2. Products & Availability

All products offered on this website are subject to availability. We reserve the right to modify or discontinue any product at any time without prior notice. In the event that an ordered item becomes unavailable after purchase, we will notify you promptly and offer either a full refund or an alternative product.

3. Prices

All prices displayed on the website are shown in the applicable currency and are inclusive of any applicable taxes unless otherwise stated. We reserve the right to modify our prices at any time. The price charged for an order will be the price displayed at the time the order is placed.

4. Orders

By placing an order, you confirm that you are legally capable of entering into a binding contract and that all information provided is accurate and complete. We reserve the right to refuse or cancel any order at our sole discretion, including in cases of suspected fraud, incorrect pricing, or stock unavailability. You will be notified and fully refunded in such cases.

5. Payment

We accept the payment methods displayed at checkout. All transactions are processed securely. Ecom Pro Solution Limited does not store your payment details. By submitting your payment information, you confirm that you are authorised to use the payment method provided.

6. Shipping & Delivery

Orders are processed and shipped within the timeframe indicated on the product page or at checkout. Delivery times are estimates and may vary depending on your location and circumstances beyond our control. Ecom Pro Solution Limited is not responsible for delays caused by customs, postal services, or other third parties.

Shipping costs, if applicable, will be clearly displayed before order confirmation.

7. Returns & Refunds

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order, provided the item is unused, in its original condition, and in its original packaging.

To initiate a return, please contact us at ecomprosolution.ltd@gmail.com with your order number and reason for return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 to 10 business days to your original payment method.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

8. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery at ecomprosolution.ltd@gmail.com. We will arrange a replacement or full refund at no additional cost to you.

9. Limitation of Liability

Ecom Pro Solution Limited shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the order in question.

10. Governing Law

These terms are governed by and construed in accordance with the laws of Hong Kong. Any disputes arising from the use of this website or from purchases made shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

11. Contact

For any questions regarding this policy, please contact us at:

Ecom Pro Solution Limited Office Unit B on 9/F, Thomson Commercial Building, 8 Thomson Road, Wan Chai, Hong Kong Email: ecomprosolution.ltd@gmail.com