PRIVACY POLICY

Last updated: February 2026

1. Introduction

Ecom Pro Solution Limited ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase on our website. By using our website, you agree to the practices described in this policy.

2. Data Controller

Ecom Pro Solution Limited Office Unit B on 9/F, Thomson Commercial Building, 8 Thomson Road, Wan Chai, Hong Kong Email: ecomprosolution.ltd@gmail.com

3. What Data We Collect

When you visit our website or place an order, we may collect the following information:

Full name, billing and shipping address, email address, phone number, payment information (processed securely — we do not store card details), order history and purchase details, IP address, browser type, and browsing behaviour on our website.

4. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfil your orders, to send order confirmations and shipping updates, to respond to your questions or requests, to improve our website and shopping experience, to comply with legal obligations, and to prevent fraud or unauthorised activity.

We will only send you marketing communications if you have opted in to receive them. You may unsubscribe at any time.

5. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (to fulfil your order), compliance with a legal obligation, your consent (for marketing communications), and our legitimate interests (to improve our services and prevent fraud).

6. Sharing Your Data

We do not sell your personal data. We may share your information with trusted third parties solely for the purpose of operating our business, including:

Shopify Inc. (our e-commerce and hosting platform), payment processors to handle transactions securely, and shipping carriers to deliver your orders.

All third parties are required to handle your data in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order-related data is typically retained for up to 5 years for accounting and legal purposes.

8. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. You may control cookie settings through your browser at any time. For more details, please refer to our Cookie Policy.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access the data we hold about you, the right to request correction of inaccurate data, the right to request deletion of your data, the right to object to or restrict certain processing, and the right to data portability.

To exercise any of these rights, please contact us at: ecomprosolution.ltd@gmail.com. We will respond to your request within 30 days.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All transactions are processed through secure, encrypted connections (SSL).

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

14. Contact

For any questions or concerns regarding this Privacy Policy, please contact us at:

Ecom Pro Solution Limited Office Unit B on 9/F, Thomson Commercial Building, 8 Thomson Road, Wan Chai, Hong Kong Email: ecomprosolution.ltd@gmail.com